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Order Inquiries

1. How to place an order?

  • Due to the short shelf-life nature of our preservative-free organic products, they are handcrafted by orders. Depending on your chosen method of payments, products will either be shipped out by express shipping or cash on delivery.  
  • All orders will be finalized by 12:00 PM (GMT+7) on the 30th/31st and the 15th of the respective months and will be shipped out on the 1st and 16th (with the exceptions of Christmas, New Year, Tet, and Reunification Holidays).
  • We will send you an email confirmation of your order and when your products are shipped out.  

2. Where can I buy your products?

  • From our website: From 01/01/2017 we will not be receiving any orders from facebook. All orders will be placed online through our websites or
  • Retailers: limited quantities are available for first time customers at Tochie 42bis Ly Tu Trong, Dist. 1, Ho Chi Minh city. Phone: (+84)98615 4575. Business hours: 10AM-4PM (Mon-Fri). 

3. Payment methods

  • Bank transfer: Total product and shipping costs payable to “Công ty TNHH Hoang Kim Gia” account no. 124755819, ACB bank, Phan Dinh Phung branch, Ho Chi Minh city. Please note the order number + phone number + shipping adds in your transfer. Payments lacking the above information would be refunded in the next billing cycle. Red invoices could be issued upon requests.  
  • Cash on delivery 
  • Online payment via or with credit/debit cards.  

4. Shipping costs

  • Ho Chi Minh city: 50,000 VND per order; other cities: 70,000 VND per order
  • RegenBeauty does not offer international shipping at the moment, we are looking for a partner.  

5. Shipping address

  • If your shipping address is a company/organization, please note the available shipping time frame.
  • If your shipping address is in a apartment building complex, please note the apartment name & number, and building number.  
  • If your orders could not be delivered after multiple failed attempts to contact the recipients, we are reserved the rights to cancel and refund your order. If the same situation repeats itself multiple times, we are reserved the rights to refuse our services to those customers.